Terms and Conditions

Welcome to TelMyVet.com – a platform offering veterinary telemedicine and telehealth services. By accessing or using our platform, you agree to the following terms and conditions.

1. Acceptance of Terms

By registering, booking consultations, or using any part of our services, you agree to comply with these Terms and Conditions. If you disagree, please do not use our platform.

2. Services Provided

TelMyVet provides:

  • Virtual veterinary consultations
  • Online communication with licensed professionals
  • Secure medical record storage
  • Prescription and follow-up management

Note: Our services do not replace emergency veterinary care. For urgent needs, please visit a veterinary clinic immediately.

3. User Responsibilities
  • Provide accurate and truthful information about yourself and your pet(s).
  • Maintain the confidentiality of your account login credentials.
  • Refrain from using the platform for any unlawful or unauthorized purposes.
4. Veterinary Advice Disclaimer

All advice is given by licensed veterinarians. However, due to the limitations of remote consultations, diagnoses may be constrained. TelMyVet and its partners are not liable for any undetected conditions requiring physical exams or lab tests.

5. Payment & Refunds
  • All consultations require advance payment.
  • Refunds are issued only in the case of failed appointment connections or cancellations made before the consultation begins, as per our Refund Policy.
6. Intellectual Property

All content, branding, and software on TelMyVet are protected by intellectual property laws. You may not reproduce, modify, or distribute any part of our content without express written consent.

7. Limitation of Liability

TelMyVet is not responsible for:

  • Incorrect diagnoses resulting from incomplete or inaccurate information provided by users.
  • Technical issues or service interruptions beyond our control.
  • Any direct or indirect damages resulting from the use or inability to use our services.
8. Termination

We reserve the right to suspend or terminate your account if you breach these terms or misuse the platform.

9. Governing Law

These terms shall be governed by the laws of [Insert Jurisdiction]. All disputes shall fall under the exclusive jurisdiction of the courts of [Insert Location].

10. Contact

If you have any questions or concerns about these Terms, please contact us: